Affiliate FAQ's

If you can't find the answer to your question, please email for further assistance.

Q. I can’t log in, what can I do?

A. If you’re unable to access your account because you’ve forgotten your password, you can use the ‘Forgot Password’ link to get a new password generated and applied to your account. All you need to do is enter the email address you signed up with and wait for a your new password to be emailed to you. Once you’ve successfully logged in, you can change the password to something more memorable!

If you’ve forgotten your username, please email for assistance. Please make sure you include your name, date of birth and postcode for security matching purposes and a member of the team will then email you the relevant details.

Q. How do I earn commission?

A. You earn commission whenever someone clicks on your special affiliate link and then makes a purchase on our website. For example, if you posted this link: and someone then clicked on it and made a purchase of £9.99 before leaving the website, you’d earn £0.99. The commission rate stands at 10% of the total basket price at present, so the bigger the purchases, the more you earn! You can use the same link across all of your promotional posts, or you can change them to direct your followers/subscribers to specific products.

Q. How do I claim my earnings?

A. Firstly, in order to claim your earnings, you must have earned a minimum amount of £10.00. Once you’ve reached this milestone, all you have to do is hit the ‘Claim Your Earnings’ button when you’re logged into your affiliates account and we’ll process your request and issue your online gift certificate. Once you’ve received this, you can start spending! (Please note, online gift certificates must be redeemed in full within 12 months of their issue date.)

Q. How can I keep track of the number of visitors and sales I’ve generated?

A. To view your statistics, simply log into your affiliates account and click on the ‘Statistics’ link to bring up an easy to read chart that’ll let you know exactly how many visitors and sales you’ve generated. You can easily adjust the time periods to show traffic from a day, week, month or year, whatever you like!

Q. Can I view my payment history?

A. To see an in depth breakdown of your issued payments, simply log into your affiliates account and click on the ‘Payments’ link to view your payments history on a month-by-month basis.

Q. Is there an easy way to view the sales I’ve generated?

A. Simply log into your affiliates account and click on ‘Commissions/Sales’ to get a breakdown of the page visits and sales that your links have generated on a month-by-month basis.

Q. Where should I post my links?

A. The majority of our affiliates are YouTubers or bloggers and they tend to include the links either in the video description or embedded into the text of their blogs. Other affiliates post their links in their Instagram bios, attached to posts on Facebook or in the form of a tweet. However, there’s no hard and fast rule regarding where you should put the links, simply incorporate it into your post in a way that feels natural to you.

Q. Am I under contract to post links to your site?

A. Absolutely not! You’re under no obligation to us, so you can simply start and stop posting links at your discretion. Remember, there’s no scary contract or pressure, this is something you can engage with at your choosing.

Q. Are there advertising materials I can use?

A. We have a large selection of banners and graphics that you can use, simply log into your affiliates account and click on the 'Promotional Tools/Banners' link. This will then bring you up a page that allows you to download graphics of varying themes that are specially designed for use on different social networks. From there, you can download everything you need to promote Blue Banana effectively!