You are welcome to return unused items to the address below for a full refund,
USA Returns:
CFS-EZI-Blue Banana
5401 NW 72nd ave
Miami FL 33166-4941
Canada Returns:
No3rd - Ezi Blue Banana
520 Ave Lepine
Dorval QC H9P 2V6
CANADA
Please make sure to include a note with your order number, your name and/or the invoice in the return package, otherwise, your return cannot be processed.
Returns Policy
The following items are non-returnable:
- Swimwear (e.g. Swimsuits/Bikinis)
- Body Jewellery
- Coloured Contact Lenses: We can only accept returns on coloured contact lenses that are still sealed and the packaging is intact.
- Underwear
If you receive a faulty item from any of the categories above, please contact our Customer Services Team with a picture of the faulty item so we can take appropriate action.
Footwear: If you wish to return footwear, you MUST return it with the original box and packaging. The box, packaging and footwear should have no signs of use and have no visible signs of wear or damage. If you do not return footwear back to us with the original box and packaging, in perfect condition, you will be charged a £7.50 re-boxing fee.
Multibuy Offer Exclusions Apply – When returning items that relate to an order that has had a ‘multibuy discount’ applied, all purchased items must be returned in order to have a full refund credited (minus any applicable administration or shipping fees).
Time Period - You can return most items within 30 days of receipt for a refund, exchange for a different size or alternative item. Under the UK distance selling regulations you have 30 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case, we will issue you with a full refund once you return the entire order to us at your cost, if you have already received it or we have shipped it to you.
Original Condition - Clothing and Footwear must have no visible signs of wear or damage. Please ensure you don't wear deodorant, perfume or anything that could leave a mark/scent when trying on products. Shoes and boots MUST come in their original box with tissue paper and packaging intact. All goods will be inspected on return and any item in an unsuitable condition will be sent back to you.
Postage - We strongly recommend that returns are sent using a recorded courier service. Blue Banana accepts no responsibility or liability for returns lost in transit; it is your responsibility to ensure arrival. P&P costs back to the warehouse are the responsibility of the customer, but when we post your first exchange back to you there is no delivery charge. Subsequent exchanges may have a P&P charge. Delivery charges are non-refundable unless you are returning a damaged product.
Free Gifts & Reduced Items - If you've received a free/reduced gift with your order and subsequently return item(s) that entitled you to the offer then you must also return the free/reduced gift. Refunds cannot be given for free gifts alone. If you wish to keep the free gift you will be charged the current or remaining RRP.
Postage - We strongly recommend that returns are sent using a recorded courier service. Blue Banana accepts no responsibility or liability for returns lost in transit; it is your responsibility to ensure arrival. P&P costs back to the warehouse are the responsibility of the customer, but when we post your first exchange back to you there is no delivery charge. Subsequent exchanges may have a P&P charge. Delivery charges are non-refundable unless you are returning a damaged product.
Free Gifts & Reduced Items - If you've received a free/reduced gift with your order and subsequently return item(s) that entitled you to the offer then you must also return the free/reduced gift. Refunds cannot be given for free gifts alone. If you wish to keep the free gift you will be charged the current or remaining RRP.
Faulty/Damaged Product - In the rare event of faulty/damaged item(s) you can return them back to us within 30 days of delivery. You are entitled to a replacement product, a product of equal value or a refund. You will be refunded the postage cost if you are returning a faulty/damaged product.