You can post a letter to BB HQ. You can also use this address for returns, please use our Returns and Exchanges page for more info on how to return items to us.
Prince Albert House
Liskeard Business Park
Call us during our working hours. Customer Services is open Monday to Friday (8:30am to 4:30pm).
Calling from the United States? Use: 011 44 15 7934 1907
You can email us, day or night, with detailed information about your enquiry. Customer Services is open Monday to Friday (8:30am to 4:30pm) to help you out. Just email and we'll look into it and get back to you.
Why not give us some feedback? We want to know what you think about our site and service, so use our feedback form to air your thoughts. What do you think works? How can we improve? Happy you = happy us :)
- Why cant I add a product to my shopping basket / find a product I saw earlier?
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- Do you always keep the cost of delivery after a refund?
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- How long will my refund take?