You can post a letter to BB HQ. You can also use this address for returns, please use our Returns and Exchanges page for more info on how to return items to us.
Prince Albert House
Liskeard Business Park
Please note: We are currently upgrading our systems, therefore telephone support will be unavailable until 26/09/2022. To get in touch with our customer services agents please use our Contact Us form. We aim to respond within 48 working hours.
Calling from the United States? Use: 011 44 15 7934 1907
You can email us, day or night, with detailed information about your enquiry. Customer Services is open Monday to Friday (8:30am to 4:30pm) to help you out. Just email and we'll look into it and get back to you.
Why not give us some feedback? We want to know what you think about our site and service, so use our feedback form to air your thoughts. What do you think works? How can we improve? Happy you = happy us :)
- Why cant I add a product to my shopping basket / find a product I saw earlier?
- I Can't Login!
- Why does my payment fail?
- Can I change my order?
- Can I cancel my order?
- Can I track my order?
- How long will it take for my order to arrive?
- Which courier service do you use?
- I need to return an order
- Do you always keep the cost of delivery after a refund?
- Is it safe to order online?
- How long will my refund take?