Our Privacy Statement

Blue Banana is committed to protecting your privacy when you use our online, telephone or other services. In this privacy statement we explain how and why we collect your information, what we do with it and what controls you have over our use of it.


Blue Banana places great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our website, we use a secure server (SSL) to encrypt potentially sensitive information you input before you send it to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.


By using any of the website or our services, you unconditionally agree to be bound to this privacy policy.


Blue Banana collects and processes information about you in order to:

  1. identify you each time you visit our website;
  2. process orders or applications submitted by you;
  3. improve our services and website;
  4. customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches;
  5. carry out research on the demographics, interest and behaviour of all of our customers; and
  6. send you information we think you may find useful, including information about new Blue Banana products.

You may be asked for information about yourself, such as your name, e-mail address, postal address and telephone number.


When you visit our website, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identify information.


We may automatically collect non-personal information about you such as the type of internet browser you use, mobile device or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist in providing an effective service in our website. We may from time to time supply the owners or operators of third party sites, from which it possible to link to our website, with information relating to the number of users linking to our website from the third party website. You cannot be identified from this information.


Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of our website if you do so. Cookies are specific to the server that created them and cannot be accessed by other users, which means they cannot be used to track your movements around the web. Although they do identify a userís computer, cookies do not personally identify customers or passwords. Your Credit/Debit card information is not stored in cookies.

We use cookies for the following:

  1. To identify who you are;
  2. To give stored account details, plus your recent order history and wishlist;
  3. To gather web stats on our audience size and patterns;
  4. To ensure that you are not asked to register twice;
  5. To track the progress and number of entries in some of our promotions and contests

Blue Banana also tracks user data for the use of Google Analytics Advertising features such as:

- Remarketing with Google Analytics

- Google Display Network Impression Reporting

- Google Analytics Demographics and Interest Reporting

- Integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers

You may choose to opt out of Google Analytics Advertising features, preventing your data being used by Google Analytics, by installing the following Browser Add-On, compatible with Internet Explorer, Chrome, Firefox, Safari and Opera.


Blue Banana may disclose personal information if required to do so by law if it is necessary to protect and defend the rights, property or personal safety of Blue Banana, website visitors and customers. Our Website contains links to the site of third parties. When you visit these sites, we suggest that you read their Privacy Policies. Blue Banana is not responsible for the privacy policies or content of such sites.


It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Blue Banana may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please email us at customerservices@bluebanana.com


Information which you submit via our website or telephone services is stored on our UK secure server. This is necessary in order to process the information and send you any information you have requested. Information submitted by you may be transferred by us to our other offices. Blue Banana DO NOT store any card details on the website. All payment transactions made through the Blue Banana website are completed by a secure server hosted by SagePay.

Please email any questions, concerns or comments you have about our privacy policy to customerservices@bluebanana.com or write to us at:

FAO Privacy Policy
Blue Banana Internet
Prince Albert House
Liskeard Business Park
PL14 3US

Tel: +44 (0) 1579 341907